Terms And Conditions


Shipping Policy

Your product will be delivered, in a durable, tamper-proof and fully insured shipment, via reputed courier services only.

Whether it is a set of earrings, a pendant, a necklace, kurta buttons or any other jewellery, your item will be delivered to you in exclusive boxes specially designed for jadau jewellery, along with the relevant certificates.

You can track your order at every step until it is delivered at your doorstep. We completely understand apprehensions about spending & buying products online, which is why, we also keep track of your order until it reaches you safely.

We offer FREE shipping on every order within India.

The final cart value does not include any import duties and taxes that are charged when the parcel reaches the destination country. They must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country.

Return Policy

We don’t have any return policy currently. But if any of the jewelry piece ordered is damaged (during transit) or a wrong product has been shipped, then within 3 days of delivery time it can be returned for exchange with a new piece of same or lesser value. For exchange of damaged piece or wrong shipping issue please contact us immediately at +91-9829823752

We recommend the customer to make a proper video while unboxing the package.

Once the product is returned under our policy, you may choose to either make another purchase using the same or get the amount refunded to your bank account. The amount will be credited to the payment source (Credit Card/Debit Card /Net Banking). We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 3 day money back policy.
We recommend contacting our Customer Service team to receive assistance and suggested methods to return your purchase. Handover the securely packed item with the return address label and the shipping declaration to the Courier person. Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweller other than Moti Impex, or damaged cannot be accepted for return. We Reserves the rights to refund and refund can be claimed only if you satisfy the following conditions:
The exchange, return and money back policies are subject to terms & conditions as mentioned below.

  • Customized Jewellery which includes personalized/engraved products /ordered in line with specific instructions from Customer is not eligible for return/money back.
    • You will receive complimentary return shipping for all eligible products for return/money back within the Exchange policy (Online).
    • Product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/money back within the period.
    • In case the customer cannot produce the original certificate, we will send the diamond to the Lab for recertification. The shipping cost and the cost of certification shall be borne by the customer.
    • The return/money back amount will be as determined by our team at Moti Impex. In case, any Coupon, Discount or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount or Promo Codes.
    • Moti Impex reserves the right to change the exchange/money back price of the product based on the Quality Inspection.
    • In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
    • For the 15-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Moti Impex Jewellers will only refund the discounted price as per the invoice.
    • The customer agrees not to dispute the decision made by Moti Impex and accept our decision regarding the returns policy.
    • Disputes of any nature will come under Jaipur-India jurisdiction.
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